Help & FAQs

We completely get it, we change our minds too! It's always worth getting in touch with us on the off chance we haven't dispatched it yet. However, once an order has been dispatched, we are unable to alter or cancel it.

You're more than welcome to send any items back to us, as long as the items are unused and in the original packaging. Of course, if the items are faulty, please get in touch with us and we will work on a solution with you.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday/Tuesday.

We currently ship to the United Kingdom, Jersey and Guernsey. To enquire about shipping to a different destination, please contact us and we will try and find out if we are able to do it for you.

If your order is placed before 3pm on a weekday (excluding Bank Holidays), Royal Mail Tracked24 is normally delivered the Next Working Day. However, on the rare occasion it can be take up to 2 working days.

International shipping times depend on the products and destination.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).